SAMTECH’S FULL HELP DESK SOLUTIONS SUPPORTS A WIDE VARIETY OF IT ISSUES, INCLUDING:
- Microsoft and Apple desktop operating systems
- Virus and malware infections
- Virtual Desktop Infrastructure (VDI)
- Physical, virtual, or/and cloud server
- Hardware and network troubleshooting
- Printer installation and support
- Computer performance problems
- …and more!
It doesn’t matter whether you have a system-wide emergency in the middle of the night or a basic technical question, SAMTech is available. We offer 24/7 support to ensure you receive the fastest response times for your IT issues and inquiries. We adhere to industry best practices and because of that, our clients come back to us for dependable, fast issue resolution.
Samtech’s team of talented engineers stand ready 24 hours a day to provide first line helpdesk technical assistance to our clients. While other providers may use a dispatcher to create a ticket for an engineer to call the client back on, Samtech clients reach an engineer with the call and over 90% of issues are resolved on the first call. Receiving support should be simple and for convenience our clients can enter tickets via phone or email.
Samtech consistently tests and evaluates manufacturer solutions ranging from routers, switches, and firewalls to anti-spam, content-filtering, and WAN-acceleration devices, and we have the experience and expertise to recommend, install, and support those products. We have the most reliable advanced products for all businesses needs.
Samtech understands that proactive monitoring and network historical records are mandatory for preventing operational outages and to hold carriers accountable for network problems. This can only be done by internal network monitoring tools that are active and monitored 24×7. Samtech is always there.
Samtech “enterprise-class” critical server and workstation services plus monitoring, alerting, and/or response and optimization services keep the Samtech NOC on top of any issues that could negatively affect your business productivity.
Interested in Cloud service, but not sure it is the right direction for your company? Samtech’s engineers will evaluate your infrastructure and determine if moving to the cloud is best for your business. Samtech team consist of certified and experienced Azure and AWS engineers that are ready to build and migrate your infrastructure to the cloud!
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